Refund policy

REFUND & EXCHANGE POLICY

Last Updated: August 30, 2026

At SILENT NOIRE, every order is prepared with intention. Please review our sizing information and product details carefully before completing your purchase.

ALL SALES ARE FINAL:

All SILENT NOIRE purchases are final sale. We do not offer refunds, returns, or cancellations after an order has been placed. The only exception is a size exchange, subject to the conditions outlined below.

SIZE EXCHANGES:

We understand that finding the right fit can be difficult when shopping online. SILENT NOIRE allows one size exchange per order within 14 days of delivery, provided the item meets all exchange requirements. To be eligible for a size exchange:    

•    The item must be unworn, unwashed, and in its original condition.    

•    All original tags and packaging must be intact.    

•    The exchange request must be submitted within 14 days of the delivery date.    

•    The requested replacement size must be available.    

•    Exchanges are limited to the same product and color originally purchased.    

•    Only one size exchange per item/order is permitted.    

•    Items purchased during a sale or marked as Final Sale are not eligible for exchange. Items that show signs of wear, washing, alterations, damage, stains, odors, or other use will not be accepted.

 

HOW TO REQUEST AN EXCHANGE:

To request a size exchange, contact us at SUPPORT@silentnoireco.com within 14 days of delivery. Please include:    

•    Your full name    

•    Order number    

•    Item you wish to exchange    

•    Original size    

•    Requested replacement size    

•    Reason for the exchange

Once your request is approved, we will provide instructions for returning the item. Do not send an item back without receiving exchange instructions first.

EXCHANGE SHIPPING:

Customers are responsible for the cost of shipping the original item back to SILENT NOIRE. Once the returned item has been received and inspected, SILENT NOIRE will ship the approved replacement size.

If the requested replacement size is unavailable, the exchange cannot be completed and the original purchase remains final sale. We recommend using a trackable shipping service when returning an item. SILENT NOIRE is not responsible for items lost or damaged while being returned.

STUDIO FINISH & HAND-FINISHED PIECES:

Certain SILENT NOIRE garments may feature an individually hand-finished treatment. Because these pieces are finished by hand, variations in distressing, texture, placement, fading, splattering, and overall appearance are intentional.

No two hand-finished pieces are guaranteed to look exactly alike. These variations are part of the character of the garment and are not considered defects or grounds for a refund or exchange.

DAMAGED OR INCORRECT ITEMS:

Although all sales are final, we want to make sure you receive the item you ordered in proper condition.

If you receive an item that is damaged upon arrival or receive an incorrect item, contact us within 7 days of delivery at SUPPORT@silentnoireco.com. Please include:    

•    Your order number    

•    A description of the issue    

•    Clear photographs of the item and any damage    

•    Photographs of the packaging, if applicable

We will review the issue and determine the appropriate resolution.

ORDER CANCELLATIONS Orders may not be canceled once they have been submitted. Please carefully review your:    

•    Shipping address    

•    Selected size    

•    Selected product    

•    Quantity before completing your purchase. If you entered an incorrect shipping address, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been placed.

REFUSED OR UNCLAIMED PACKAGES:

 If a package is refused, abandoned, or returned to SILENT NOIRE because the recipient failed to accept or collect the package, the original purchase remains final sale. Any additional shipping costs associated with reshipping the order will be the customer's responsibility.

INTERNATIONAL ORDERS:

 International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their destination country.

SILENT NOIRE does not control these charges and they are not included in the purchase price unless explicitly stated at checkout. International delivery times may also vary due to customs processing.

QUESTIONS If you have questions about an order or our Refund & Exchange Policy, please contact us at: SUPPORT@silentnoireco.com

-SILENT NOIRE